I don’t know who the lady is. She works in the Tempo shop in Melbourne, off Carlisle Street. She’s of Russian origin, judging by her accent. I’m there almost each Sunday morning to pick up some Milk, and whatever else my wife asks me to buy. Without fail, for each customer, she behaves in a most friendly way. She always says please and thank you, never seems flustered, and always wishes customers a nice day or Good Yom Tov or whatever is relevant. Sure, she’s not the only person who does this, but given the clientele and the environment, I think she is extremely genuine, and not the product of a short course in client management. It’s natural. She’s always immaculately presented and an asset to the shop, and never looks like she’s doing you a favour by serving you. As I left the shop yesterday and she wished me Good Yom Tov for Pesach, I stopped and reflected on how agreeable she was, and thought that I should mention it as הכרת הטוב.
There is much to be learnt from all types of people. I certainly could use a dose of her natural conviviality.
pitputim 
She certainly is an extremely nice, friendly and helpful person! It is a shame that she stands out in what is supposed to be a service industry where one would think that all those working in stores would understand that being pleasant and helping customers is a given. Unfortunately dealing with a demanding public seems to wear shop assistants down.
While mentioning Tempo I think it is important to also mention Rishon Foods whose staff, Jewish and non-Jewish, are also pleasant and a delight to deal with.
I have observed that in most industries if the owner/manager/boss is a mentch then this has a flow down affect.
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Her name is Zoya and I agree with you she is lovely. [slightly edited]
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Yes, I second everything you wrote about Zoyi. She has also had her pekel of tzures. First husband died when she was about 40. She has since married again. I thing in Russia she was some type of engineer.
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Pity I’m not the talkative type, I could get to know more about people! But thanks for the info!
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Hope people invite her for Seder etc?
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Her granddaughter is just like her. Happy, respectful and diligent.
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